Frequently Asked Questions(Citytouch)

Please click on the Questions to get the answer below of question line.

• City Touch is a simple, hassle-free and secure internet banking service available to all City Bank customers in Bangladesh.

• It's so easy to apply. And, it's FREE!
• It's your own bank. You have instant access to up-to-date information on your accounts.
• It's safe & easy. Using your internet banking ID and internet banking Password, you can now bank with confidence knowing that your transactions remain safe with us. With our simple and intuitive navigational toolbars and buttons, you don't need other instructions or assistance.
• It's fast. It takes only a few minutes to get updated account information and complete a banking transaction - giving you more time to do other things.
• It's convenient. You can perform on-line banking right from the comfort of your home or office.
• Its 24 hours. With this service, you can access your City Bank accounts 24 hours of the day, 365 days of the year.
• It's worldwide access. As long as you can access the Internet, you can access your City Bank accounts, anywhere in the world.
• No special software required. You don't need to purchase any special software. As long as you have a personal computer (PC) with the minimum configuration, you are ready to start. Please check the minimum browser requirement. A large range of on-line banking services will help you to better manage your finance. Moreover we will progressively add more services for your convenience.

• There is no extra charge for this service.

• Yes. This service is available 24-hours a day, 7 days a week.

• Yes. As long as you are able to access the internet with the recommended internet browsers, you will be able to access this service.

Account information

• Yes. You can see a summary of your account profile at the Personal Homepage once you have logged-in to City Touch.

• Yes, you can view the transactions belonging to all your accounts under the Account Services Account information section.

• You can view your transactional history up to one year for your accounts and the last two statements for your credit card account. Your A/C statements are segmented as per the period selected. Card statements are monthly.

• Yes. You can select your latest transaction or historical transactions for a period up to one year from the current date and click on the download button to save the information for your tracking. It can be saved in both PDF and Excel format.

• Yes, you can get transaction alerts by City Wallet (Mobile Banking).

Funds Transfer

• Fund transfer can be done between your own City Bank accounts, to other City Bank accounts that are already added as a payee, and accounts of other banks that are already added as a payee.

• No, you don't need to add your own accounts as payee before fund transfer. But for transferring money to 3rd party City Bank accounts or outside City Bank account s you have to add those accounts in the "Add Payee" Module.

• Go to "Transfer Within City Bank", Click "Add Payee", write a payee name, which is an alias or nick name for your recipient account, fill up the account number field, choose the product type, provide the mobile no. and email ID of the recipient, click on add. The account will be added as a payee in the system.

• Go to "Transfer Within City Bank", Click "Add Payee", write a payee name, which is an alias or nick name for your recipient account, fill up the account number field, choose the product type, provide the mobile no. and email ID of the recipient, click on add. The account will be added as a payee in the system.

• Go to "Transfer Outside City Bank", Click "Add Payee", write a payee name, which is an alias or nick name for your recipient account, fill up the account number field, account holder's name field, choose the district, bank name, branch name, provide the mobile no. and email ID of the recipient, click on add. The account will be added as a payee in the system.

• Fund transfers to other City Bank accounts will take effect right after the transaction. Once the transaction is done, you will be shown a message confirming the fund transfer.

Credit Card

• Cards Balance enquiry
• Card Payment
• Card statement
• Card Block

• Go to Card Activity module under the Cards module, select your credit card form the drop down list, and select the period for which you want to view the statement. Once you select these two, the statement will be shown below.

• Go to Credit Card Payment Module, select the card for which you want to make the payment, select the currency for which you want to pay the bill and the account from which you want to pay. Input the amount that you want to pay, the amount should be input in the currency for which you are paying the bill. Provide a payment reference, click on submit. Then the details of this payment will be shown in a page where you will be asked to pot in the transaction password. Once you enter the transaction password, you can either click on the pay now button which will execute the transaction immediately and provide you with a confirmation message, or you can provide a standing instruction which will do the transaction at the set date.

• Your credit card account will be updated in the next two working days.

• Yes, you can block your credit card online. Go to the block credit card page, select the card from a dropdown list, provide reason for card block and click on block, and the card will be blocked immediately.

Security

• This service employs the 128-bit Secure Socket Layer (SSL), which is one of the strongest encryption technology most commonly used by large-scale online merchants, banks, and brokerages worldwide. All online sessions between you and the bank are protected by up to 128-bit encryption, which best protects your information against disclosure to third parties.

• Encryption is a method of scrambling your information to protect its transmission across the Internet. Encryption transforms data into an unreadable form, and decryption reverses that process. Both encryption and decryption require the use of a special code, usually referred to as a key. The encryption of data provides a strong degree of protection against tampering while data is moving through the Internet.

• If you are using Netscape Communicator 4.7x,
1. Click on [Communicator]
2. Select [Tools] follow by [Security Info]
3. Click on [Navigator]
4. Check [Enable SSL (Secure Sockets Layer) v3]
5. Click on [OK]
If you are using Internet Explorer 5.x,
1. Click on [Tools]
2. Select [Internet Options]
3. Select [Advanced] Tab
4. Scroll down to [Security]
5. Check [Use SSL 3.0]
6. Click on [OK]

• A cookie is information that a web site puts on your hard disk that it can remember something about you at a later time. This mechanism allows the server to store its own information about a user on the user's own computer. We do not use cookies for this service.

• Besides maintaining the confidentiality of your internet banking ID and internet banking password, you should take the following precautions:
DO NOT reveal your ID and password to anyone, write down or use it where someone else cannot see. Change your password IMMEDIATELY, using the 'Change of Password' service, if you suspect it has been revealed. DO NOT use easily recognized numbers such as your telephone number etc. as your password. REMEMBER TO LOG OUT of the system and close your browser whenever you leave your computer, even for a short while. Clear your browser's cache on a regular basis so that your account information is removed. This is particularly important if you are using a shared PC. You should clear it after each session. Always use the latest recommended internet browser so that you are using the most updated security features available. Call our phone banking immediately if you notice any unusual transactions on your account.

• If you suspect there are unauthorized transactions on your account, please report to our phone banking. Please provide details such as your name, account number, transaction type, date & time of transaction, description of error and amount involved.
If you suspect they are due to lost/stolen password, please call our phone banking to terminate the password immediately. You may want to take note of your last log-in date and time, as indicated at the Personal Homepage, each time you log-in to the service.

• We strongly recommend you not to conduct your Internet banking transactions on such PCs unless you are sure that it is safe to do so.
Please clear browser cache after each session so that your account information is removed from such PCs.

• Do not choose a password that is easily identifiable such as your personal telephone number, birthday or other personal information etc.
• Avoid using sequential numbers (such as 123456) or same number more than twice (such as 123226) for your password.
• Your password must be kept confidential at all times and not be divulged to anyone. Do not reveal your password to anyone.
• Your password must be memorized and not be recorded anywhere. Do not write down your password or use it where someone can see.
• Change your password immediately if you suspect it has been revealed.
• Change your password regularly. You can change your password anytime under 'Personal Update - Change of Password'.

Application for the service

• To use this service, you must have at least a transactional or Credit Card account with the City Bank.

• Go to the City Bank corporate website home page, click on the link "Download City Touch Form". A PDF application form will be downloaded. Take a printout, fillout the form and submit it to the nearest branch of City Bank.

System Requirements

Minimum Hardware Requirement
  • PC with Pentium 166MHz processor or higher
  • 32 MB RAM or higher
  • SVGA or higher resolution monitor, 256 colors minimum, 800 x 600 screen resolution
  • Modem of 56kbps or higher

Minimum Software Requirement
  • Microsoft Windows 95/98/NT/2000 operating system
  • Microsoft Internet Explorer Version 4.01 with Service Pack 2 or above*
  • Netscape Communicator Version 4.6 or above* (Note: Currently Netscape 6.x and 7.x is not supported)
  • Both "Java" and "Java Script" have to be enabled
  • Please ensure the Microsoft Virtual Machine is the default for your browser.

If you are using Netscape Communicator,
  • Click on [Help]
  • Click on [About Communicator...]
If you are using Internet Explorer,
  • Click on [Help]
  • Click on [About Internet Explorer]
  • Click on [OK]

• We do not recommend the use of any operating system other than those mentioned in Software Requirement.

• Our web site is optimized for view with screen resolution of 800 x 600.

• We regret to inform you that Macintosh is not supported by this service currently.

Trouble shooting

• You can try upgrading your PC's Java Virtual Machine.

• Ensure that you are using one of the recommended browsers.

• This is commonly known as GPF (General Protection Fault). This is an error that happens at your PC. You have to restart your browser usually. Sometimes you may need to restart your PC. If the problem persists, please consult your PC vendor.

• Sometimes, the Internet becomes unavoidably slow to respond. If there is a delay in response from when you have clicked something, please wait. Avoid clicking repeatedly on a particular link. DO NOT CLICK "REFRESH" OR "RELOAD" BUTTON AS THIS WILL TERMINATE YOUR ONLINE SESSION AND YOU WILL HAVE TO WAIT FOR 15 MINUTES BEFORE YOU CAN LOG IN AGAIN.

• Please call our phone banking 8961151. Kindly get note of the error code or message if any, to the customer service officer for investigation.

• Due to the requirements of the service, "Java" and "JavaScript" must be enabled in your browsers.
If you are using Netscape Communicator 4.7x,
  • Click on [Edit]
  • Select [Preferences]
  • Choose [Advanced] under [Category]
  • Check [Enable Java] and [Enable JavaScript]
  • Click on [OK] & restart the browser
• If you are using Internet Explorer 5.x,
  • Click on [Tools]
  • Select [Internet Options]
  • Select [Advanced] Tab
  • Scroll down to [Microsoft VM]
  • Check [JIT compiler for virtual machine enabled]
  • Click on [OK] & restart the browser
Please refer to [HELP] contents if you're using browser of other versions.